{"id":4490,"date":"2026-05-21T18:15:02","date_gmt":"2026-05-21T11:15:02","guid":{"rendered":"https:\/\/class-jo.com\/?post_type=courses&#038;p=4490"},"modified":"2026-05-21T15:18:23","modified_gmt":"2026-05-21T15:18:23","slug":"certified-agile-service-manager-casm","status":"publish","type":"courses","link":"https:\/\/class-jo.com\/ar\/courses\/certified-agile-service-manager-casm\/","title":{"rendered":"Certified Agile Service Manager (CASM)"},"content":{"rendered":"<p><a href=\"https:\/\/class-jo.com\/wp-content\/uploads\/2026\/05\/Certified-Agile-Service-Manager-CASM-Training.pdf\">Certified Agile Service Manager (CASM) Training<\/a><\/p>\n<p><strong>Certified Agile Service Manager (CASM)\u00a0<\/strong><\/p>\n<p><strong>Overview<\/strong><\/p>\n<ul>\n<li>Introduction to Agile Service Management concepts and practices<\/li>\n<li>Understanding how Agile principles can be applied to IT Service Management (ITSM)<\/li>\n<li>Learning the integration between Agile methodologies and ITIL practices<\/li>\n<li>Understanding the role of Agile Service Management in supporting digital transformation and DevOps environments<\/li>\n<li>Developing practical skills for improving service delivery, collaboration, adaptability, and customer value<\/li>\n<li>Understanding Agile process improvement, workflow optimization, and continuous feedback mechanisms<\/li>\n<li>Introduction to Scrum, Kanban, Lean, and Agile thinking within service management environments<\/li>\n<li>Preparation for the Certified Agile Service Manager (CASM) certification examination<\/li>\n<\/ul>\n<p><strong>Training Objectives<\/strong><\/p>\n<p>By the end of this training, participants will be able to:<\/p>\n<ul>\n<li>Understand Agile principles, values, and mindset in service management environments<\/li>\n<li>Explain the relationship between Agile, ITSM, ITIL, and DevOps<\/li>\n<li>Apply Agile concepts to IT service delivery and operational processes<\/li>\n<li>Understand Agile Service Management principles and practices<\/li>\n<li>Improve collaboration between development, operations, and service teams<\/li>\n<li>Apply Scrum, Kanban, and Lean concepts within ITSM workflows<\/li>\n<li>Understand iterative improvement and continuous feedback approaches<\/li>\n<li>Improve service responsiveness, efficiency, and customer satisfaction<\/li>\n<li>Identify opportunities for Agile transformation within IT operations<\/li>\n<li>Understand Agile roles, workflows, and process optimization techniques<\/li>\n<li>Support organizational adaptability and continual improvement initiatives<\/li>\n<li>Prepare for the CASM certification examination<\/li>\n<\/ul>\n<p><strong>Training Outline<\/strong><\/p>\n<p><strong>Module 1: Introduction to Agile Service Management<\/strong><\/p>\n<ul>\n<li>What is Agile Service Management?<\/li>\n<li>Agile principles and values<\/li>\n<li>Agile Manifesto overview<\/li>\n<li>Benefits of Agile in IT Service Management<\/li>\n<li>Traditional ITSM vs Agile Service Management<\/li>\n<li>Introduction to CASM certification<\/li>\n<\/ul>\n<p><strong>Module 2: Agile and IT Service Management Integration<\/strong><\/p>\n<ul>\n<li>Overview of ITSM concepts<\/li>\n<li>Agile and ITIL alignment<\/li>\n<li>Agile service lifecycle concepts<\/li>\n<li>Supporting digital transformation initiatives<\/li>\n<li>Agile operational models<\/li>\n<li>Customer-centric service delivery<\/li>\n<\/ul>\n<p><strong>Module 3: Agile Frameworks and Concepts<\/strong><\/p>\n<ul>\n<li>Scrum fundamentals<\/li>\n<li>Kanban principles<\/li>\n<li>Lean concepts<\/li>\n<li>Iterative and incremental delivery<\/li>\n<li>Agile workflows and visualization<\/li>\n<li>Continuous improvement concepts<\/li>\n<\/ul>\n<p><strong>Module 4: Agile Roles and Responsibilities<\/strong><\/p>\n<ul>\n<li>Agile teams and collaboration<\/li>\n<li>Scrum Master concepts<\/li>\n<li>Product Owner concepts<\/li>\n<li>Service management roles<\/li>\n<li>Cross-functional teams<\/li>\n<li>Servant leadership principles<\/li>\n<\/ul>\n<p><strong>Module 5: Agile Processes in Service Management<\/strong><\/p>\n<ul>\n<li>Agile incident management concepts<\/li>\n<li>Agile change enablement<\/li>\n<li>Agile problem management<\/li>\n<li>Service request management optimization<\/li>\n<li>Workflow management<\/li>\n<li>Value stream thinking<\/li>\n<\/ul>\n<p><strong>Module 6: Agile Planning and Prioritization<\/strong><\/p>\n<ul>\n<li>Agile planning techniques<\/li>\n<li>Backlog management<\/li>\n<li>Prioritization methods<\/li>\n<li>User stories and service requirements<\/li>\n<li>Sprint and iteration planning<\/li>\n<li>Work-in-progress (WIP) management<\/li>\n<\/ul>\n<p><strong>Module 7: Continuous Improvement and DevOps Alignment<\/strong><\/p>\n<ul>\n<li>Continual improvement concepts<\/li>\n<li>Feedback loops<\/li>\n<li>Retrospectives<\/li>\n<li>DevOps culture and principles<\/li>\n<li>Collaboration between Dev and Ops teams<\/li>\n<li>Automation and process optimization<\/li>\n<\/ul>\n<p><strong>Module 8: Agile Metrics and Performance Monitoring<\/strong><\/p>\n<ul>\n<li>Agile service metrics<\/li>\n<li>Flow metrics<\/li>\n<li>Lead time and cycle time<\/li>\n<li>Service performance indicators<\/li>\n<li>Visual management dashboards<\/li>\n<li>Monitoring and reporting techniques<\/li>\n<\/ul>\n<p><strong>Module 9: Practical Agile Service Management Scenarios<\/strong><\/p>\n<ul>\n<li>Agile workflow simulations<\/li>\n<li>ITSM process improvement exercises<\/li>\n<li>Service desk Agile transformation examples<\/li>\n<li>Incident and change management scenarios<\/li>\n<li>DevOps and Agile operational case studies<\/li>\n<li>Real-world Agile Service Management implementations<\/li>\n<\/ul>\n<p><strong>Module 10: Organizational Agility and Transformation<\/strong><\/p>\n<ul>\n<li>Building Agile culture<\/li>\n<li>Change management in Agile environments<\/li>\n<li>Agile transformation challenges<\/li>\n<li>Organizational adaptability<\/li>\n<li>Leadership and communication strategies<\/li>\n<li>Best practices for Agile adoption<\/li>\n<\/ul>\n<p><strong>Module 11: Certification Preparation<\/strong><\/p>\n<ul>\n<li>CASM exam structure and domains<\/li>\n<li>Key concepts and terminology review<\/li>\n<li>Practice questions and mock exams<\/li>\n<li>Exam preparation tips and techniques<\/li>\n<li>Review sessions and discussions<\/li>\n<li>Certification readiness assessment<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Certified Agile Service Manager (CASM) Training Certified Agile Service Manager (CASM)\u00a0 Overview Introduction to Agile Service Management concepts and practices [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":4492,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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