{"id":4514,"date":"2026-05-21T15:53:40","date_gmt":"2026-05-21T15:53:40","guid":{"rendered":"https:\/\/class-jo.com\/?post_type=courses&#038;p=4514"},"modified":"2026-05-21T15:53:40","modified_gmt":"2026-05-21T15:53:40","slug":"itil-4-foundation","status":"publish","type":"courses","link":"https:\/\/class-jo.com\/ar\/courses\/itil-4-foundation\/","title":{"rendered":"ITIL 4 Foundation"},"content":{"rendered":"<p><a href=\"https:\/\/class-jo.com\/wp-content\/uploads\/2026\/05\/ITIL-4-Foundation-Training-outline.pdf\">ITIL 4 Foundation Training outline<\/a><\/p>\n<p><strong>ITIL 4 Foundation\u00a0<\/strong><\/p>\n<p><strong>Overview<\/strong><\/p>\n<ul>\n<li>Introduction to IT Service Management (ITSM) based on the ITIL 4 framework<\/li>\n<li>Understanding modern IT service management concepts and best practices<\/li>\n<li>Explanation of the ITIL Service Value System (SVS) and Service Value Chain<\/li>\n<li>Introduction to key ITIL practices used in IT operations and service delivery<\/li>\n<li>Understanding how ITIL supports digital transformation and business alignment<\/li>\n<li>Preparation for the ITIL 4 Foundation certification exam<\/li>\n<\/ul>\n<p><strong>Training Objectives<\/strong><\/p>\n<p>By the end of this training, participants will be able to:<\/p>\n<ul>\n<li>Understand the key concepts and terminology of ITIL 4<\/li>\n<li>Explain the principles and benefits of IT Service Management (ITSM)<\/li>\n<li>Understand the structure and components of the ITIL 4 framework<\/li>\n<li>Describe the ITIL Service Value System (SVS)<\/li>\n<li>Understand the ITIL guiding principles and their practical application<\/li>\n<li>Explain the activities within the Service Value Chain<\/li>\n<li>Identify the four dimensions of service management<\/li>\n<li>Understand key ITIL practices such as:\n<ul>\n<li>Incident Management<\/li>\n<li>Problem Management<\/li>\n<li>Change Enablement<\/li>\n<li>Service Desk<\/li>\n<li>Service Request Management<\/li>\n<li>Continual Improvement<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Understand how ITIL improves service quality, efficiency, and customer satisfaction<\/li>\n<li>Prepare for the ITIL 4 Foundation certification examination<\/li>\n<\/ul>\n<p><strong>Training Outline<\/strong><\/p>\n<p><strong>Module 1: Introduction to ITIL 4<\/strong><\/p>\n<ul>\n<li>What is ITIL?<\/li>\n<li>Evolution of ITIL<\/li>\n<li>Benefits of ITIL framework<\/li>\n<li>IT Service Management (ITSM) concepts<\/li>\n<li>Value and value co-creation<\/li>\n<li>Organizations, service providers, consumers, and stakeholders<\/li>\n<\/ul>\n<p><strong>Module 2: Key Concepts of Service Management<\/strong><\/p>\n<ul>\n<li>Services and products<\/li>\n<li>Utility and warranty<\/li>\n<li>Service relationships<\/li>\n<li>Service offerings<\/li>\n<li>Outcomes, costs, and risks<\/li>\n<li>Customer experience and value perception<\/li>\n<\/ul>\n<p><strong>Module 3: The Four Dimensions of Service Management<\/strong><\/p>\n<ul>\n<li>Organizations and People<\/li>\n<li>Information and Technology<\/li>\n<li>Partners and Suppliers<\/li>\n<li>Value Streams and Processes<\/li>\n<li>External factors affecting service management<\/li>\n<\/ul>\n<p><strong>Module 4: ITIL Guiding Principles<\/strong><\/p>\n<ul>\n<li>Focus on value<\/li>\n<li>Start where you are<\/li>\n<li>Progress iteratively with feedback<\/li>\n<li>Collaborate and promote visibility<\/li>\n<li>Think and work holistically<\/li>\n<li>Keep it simple and practical<\/li>\n<li>Optimize and automate<\/li>\n<\/ul>\n<p><strong>Module 5: Service Value System (SVS)<\/strong><\/p>\n<ul>\n<li>Overview of the Service Value System<\/li>\n<li>Governance<\/li>\n<li>Guiding principles<\/li>\n<li>Continual improvement<\/li>\n<li>Practices<\/li>\n<li>Service Value Chain<\/li>\n<li>Opportunities and demand<\/li>\n<\/ul>\n<p><strong>Module 6: Service Value Chain<\/strong><\/p>\n<ul>\n<li>Plan<\/li>\n<li>Improve<\/li>\n<li>Engage<\/li>\n<li>Design and Transition<\/li>\n<li>Obtain\/Build<\/li>\n<li>Deliver and Support<\/li>\n<li>Value streams and workflows<\/li>\n<\/ul>\n<p><strong>Module 7: ITIL Practices<\/strong><\/p>\n<p><strong>General Management Practices<\/strong><\/p>\n<ul>\n<li>Continual Improvement<\/li>\n<li>Information Security Management<\/li>\n<li>Relationship Management<\/li>\n<li>Supplier Management<\/li>\n<\/ul>\n<p><strong>Service Management Practices<\/strong><\/p>\n<ul>\n<li>Incident Management<\/li>\n<li>Problem Management<\/li>\n<li>Service Request Management<\/li>\n<li>Change Enablement<\/li>\n<li>Service Desk<\/li>\n<li>Service Level Management<\/li>\n<li>Monitoring and Event Management<\/li>\n<li>Release Management<\/li>\n<li>Service Configuration Management<\/li>\n<\/ul>\n<p><strong>Technical Management Practices<\/strong><\/p>\n<ul>\n<li>Deployment Management<\/li>\n<li>Infrastructure and Platform Management<\/li>\n<li>Software Development and Management<\/li>\n<\/ul>\n<p><strong>Module 8: Continual Improvement<\/strong><\/p>\n<ul>\n<li>Continual improvement model<\/li>\n<li>Improvement opportunities<\/li>\n<li>Metrics and measurement<\/li>\n<li>Assessment and reporting<\/li>\n<\/ul>\n<p><strong>Module 9: ITIL 4 Practical Scenarios<\/strong><\/p>\n<ul>\n<li>Real-world ITSM examples<\/li>\n<li>Incident handling scenarios<\/li>\n<li>Change management workflow examples<\/li>\n<li>Service desk operational scenarios<\/li>\n<li>Business alignment use cases<\/li>\n<\/ul>\n<p><strong>Module 10: Certification Preparation<\/strong><\/p>\n<ul>\n<li>ITIL 4 Foundation exam structure<\/li>\n<li>Sample exam questions<\/li>\n<li>Exam tips and techniques<\/li>\n<li>Practice assessments and discussions<\/li>\n<\/ul>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>ITIL 4 Foundation Training outline ITIL 4 Foundation\u00a0 Overview Introduction to IT Service Management (ITSM) based on the ITIL 4 [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":4516,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[]},"course-category":[61],"course-tag":[62],"class_list":["post-4514","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-managment","course-tag-managment"],"_links":{"self":[{"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/courses\/4514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/users\/13"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/media\/4516"}],"wp:attachment":[{"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/media?parent=4514"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/course-category?post=4514"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/class-jo.com\/ar\/wp-json\/wp\/v2\/course-tag?post=4514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}